Jun 11, 2009

LowePro's Packs & Service Rock!

The UPS guy has been showing up a lot lately, but today was a bit of a surprise, and a very pleasant one at that. This post is dedicated to a great company, making exceptional products and standing behind those products, for life! Roughly two weeks ago, before an advertising photography shoot, I was reviewing my gear for the shoot:

-5D Mark II & back-up body...check
-Fisheye lens...check
-16-35mm, 24-105mm, 70-200mm...check
-35mm f1.4...check
-135mm f2....check
-filters, strobes, batteries, gels, pocket wizards, tripod....check
(Lot's of heavy stuff, you get the point)

After packing it into my trusty, LowePro Computrekker Plus AW backpack I had the proverbial "zipper moment", yep, the main zipper sorta derailed itself from the track and left me in a bit of a bind. I quickly recalled a little sleepover episode back in the 2nd grade, on my buddies trampoline, when my then trusty "Papa Smurf" sleeping bag suffered a similar problem, leaving my little body exposed to the 6am sprinkler system. It was a terrifying recollection! (note: the LowePro zippers are inherintly much stronger than my $9.99 smurf special).
Now what, I thought? The bag limped through the shoot and afterward remembering the LowePro lifetime warranty and the fact these packs are not cheap to buy, I hopped on their website for a customer service link. Email sent, fingers crossed for a reply! 10 minutes later, a Mr. Maury Cohen (product specialist), gave me a few instructions to get the pack either A) repaired or B) replaced. Option B is always the dream of course, but I'd be happy to get my pack back to working order nonetheless. So, I boxed it up, shipped it back to Lowepro about a week ago with the expectation that it would be most likely repaired and returned (and please do it in less than a month's time). Suffice it to say, I was ecstatic when I opened the box today, to see a brand new pack, fresh from the factory, ready to go. Good job LowePro. You've earned a customer for life!

One small request, LowePro - I love your packs for their packing functionality, but please, please build in a worthwhile suspension system (See Osprey packs) for people carrying their stuff any distance over a 1/4 of a mile :-)

1 comment:

Jason said...

such a photo geek :)